Privacy Policy

Effective date: January 2, 2026

Sentan Inc. (“Sentan,” “we,” “our,” or “us”) is committed to protecting personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), applicable provincial privacy legislation, and our contractual obligations to clients and service providers. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information in connection with our website, sales and marketing activities, customer support, and AI receptionist services.

1. Scope and Notice

This policy applies to personal information collected from website visitors, prospective customers, current clients, business contacts, and users of our Services. By engaging with Sentan, submitting information through our website, or otherwise interacting with us, you consent to the collection, use, and disclosure of personal information as described in this Privacy Policy, subject to applicable law.

2. Information We Collect

We may collect personal information that you provide directly to us, including:

• Name, job title, email address, phone number, and business contact details.
• Company name, business information, service area, service offerings, and call-handling requirements.
• Messages, call recordings, call transcripts, emails, support requests, onboarding forms, and customer service records.
• Information provided through website forms, demo requests, sales communications, or client onboarding processes.

We may also collect technical and usage information automatically, including:

• IP address, browser type, device identifiers, operating system details, and referral URLs.
• Pages visited, interactions with our website, form submissions, and analytics data.
• Cookies, session data, and similar tracking technologies used for functionality, security, and website improvement.

3. Purposes of Collection, Use, and Disclosure

We collect and use personal information for the following purposes, where permissible under applicable law:

• To provide, operate, configure, maintain, and improve our AI receptionist services and related offerings.
• To respond to inquiries, process demo requests, assess fit, and manage customer relationships.
• To configure call scripts, scheduling rules, escalation procedures, service areas, and business logic on behalf of clients.
• To communicate with clients and prospective clients regarding products, proposals, service updates, support, billing, and account administration.
• To monitor service quality, troubleshoot issues, detect security or operational risks, and maintain service records.
• To maintain compliance with legal, regulatory, accounting, tax, insurance, and contractual obligations.

We do not sell personal information. We may disclose personal information to third parties only where necessary for the above purposes and where appropriate safeguards are in place, including:

• Service providers, hosting providers, analytics providers, telecommunications partners, and support vendors who process information on our behalf.
• Professional advisors, including legal, accounting, and compliance advisors, subject to confidentiality obligations.
• Regulatory authorities, law enforcement, or other parties when required by law, court order, subpoena, or to protect legal rights, safety, or property.

4. Consent, Call Recording, and Communications

Where required by applicable law, we will obtain and document appropriate consent before collecting or using personal information, including call recordings, transcripts, or telephone communications that may constitute personal information. Clients are responsible for ensuring that their own use of the Services and any recording or monitoring of customer calls complies with all applicable recording, notification, and consent requirements under Canadian federal and provincial law.

We may contact you by email, phone, or other electronic means for service-related, account-related, or business communication purposes. If you no longer wish to receive non-essential communications, you may unsubscribe or contact us using the details below.

5. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction. These safeguards may include access controls, encryption in transit and at rest where appropriate, secure hosting, role-based permissions, and monitoring procedures.

However, no transmission or storage system can be guaranteed to be completely secure. We therefore cannot ensure the absolute security of personal information and cannot be liable for unauthorized access that is beyond our reasonable control.

6. Retention and Deletion

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, to satisfy contractual obligations, to resolve disputes, to maintain business records, and to comply with legal and regulatory requirements. When personal information is no longer required, we will securely delete, anonymize, or de-identify it where reasonable and practicable.

7. Cookies, Analytics, and Website Tracking

Our website may use cookies, pixels, analytics tools, and related technologies to support site functionality, security, traffic analysis, and experience optimization. Cookies may collect information such as browser type, device information, and user interactions with the website. You may disable cookies through your browser settings, although some site features may not function as intended if cookies are disabled.

8. Your Rights

Depending on the jurisdiction and the nature of the information, you may have rights to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete personal information.
• Request deletion or restriction of certain personal information, subject to legal and contractual requirements.
• Object to particular forms of processing where required by law.
• Withdraw consent for certain processing activities, where consent is the legal basis for collection or use.

To exercise these rights, or if you have a privacy question or concern, please contact us using the details set out below. We will respond in accordance with applicable law and reasonable timelines.

9. Cross-Border Transfers

Personal information may be processed, stored, or accessed in Canada or in other jurisdictions where our service providers or infrastructure are located. We will take reasonable steps to ensure that any transfer is protected by appropriate contractual safeguards and is consistent with applicable Canadian privacy laws.

10. Children and Sensitive Information

Our Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from minors without appropriate authority or legal basis. We do not solicit or intentionally process highly sensitive personal information unless expressly necessary and legally permissible.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, legal obligations, or business practices. Material changes will be posted to this page with an updated effective date. Continued use of our website or Services after such updates constitutes acceptance of the revised policy.

Related document: Service Agreement

12. Contact and Privacy Inquiries

If you have questions, concerns, or requests regarding this Privacy Policy, your personal information, or privacy compliance, please contact:

Sentan Inc.
Email: contact@sentan.ca
Phone: +1 (437) 476-6617
Ontario, Canada